Manager, Site Reliability Engineering

About this role

Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. THE ADVENTURE AHEAD 🌟 As the Manager of Site Reliability Engineering (SRE), you will lead a talented team of engineers dedicated to safeguarding the operational health and resilience of the Docebo platform. This is a high-impact, transformative mission where you will blend people management, process design, and technical execution to champion a highly observable and efficient ecosystem. By guiding this team, you will actively evolve our legacy Cloud Operations & Support function into a modern, world-class SRE capability. Your leadership will directly influence our platform's scalability, ensuring millions of global users experience uninterrupted learning every single day. THE DAY-TO-DAY 🛠️ - Empower and Cultivate: Lead, coach, and develop a high-performing team of SREs, taking ownership of hiring, onboarding, mentoring, and continuous performance management. - Inspire the Culture: Foster a vibrant team environment built on high ownership, continuous technical learning, and relentless optimization. - Command the Response: Own your team's execution across incident response, on-call schedules, and day-to-day production operations. - Champion Post-Mortems: Ensure high-quality post-incident reviews are conducted, turning operational hurdles into valuable long-term corrective actions. - Engineer the Framework: Implement and mature core SRE processes and supporting systems, focusing heavily on incident, change, capacity, and problem management. - Optimize the Workflow: Continuously refine engineering workflows to boost day-to-day efficiency and aggressively reduce operational risk. - Bridge the Business: Partner cross-functionally with Product, Engineering, and Support leadership to integrate reliable SRE practices into early planning and product delivery cycles. - Govern with Data: Track, analyze, and report on key reliability and operational KPIs, using data-driven insights to guide your team's priorities. YOUR SUPERPOWERS 💪 - Proven Experience: Bring 6 to 10 years of deep experience in SRE, DevOps, or systems operations, including experience leading and growing engineering talent. - Incident Commander: Solid, hands-on experience managing or coordinating critical incident responses and zero-downtime production operations within a fast-paced SaaS environment. - Cloud & Tools Fluency: Strong familiarity with modern cloud infrastructure platforms (AWS is highly preferred), alongside an understanding of advanced monitoring/observability tooling and software development ticketing ecosystems. - Collaborative Champion: A demonstrated track record of delivering brilliant results through engineering teams while partnering effortlessly with cross-functional stakeholders. OUR HYBRID WORK PHILOSOPHY 🤝 Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing. OUR TOTAL REWARDS PHILOSOPHY 🎉 Our Total Rewards Philosophy centers around three core areas to reward and care for our People: - Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success. - Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being. - Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul. OUR PROMISE TO YOU 😍 - Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package. - Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it. - Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off! - Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025! - Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long. ABOUT DOCEBO 💙 At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two