Junior IT Engineer

About this role

<div class="content-intro"><p><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Arionkoder is an AI consulting firm helping companies build, embed, and own AI systems that drive real business outcomes. We combine Product Development, Artificial Intelligence, and Team Augmentation to craft digital products and solutions that create lasting impact — guided by a human-centric approach and a commitment to pushing the boundaries of what technology can do.</span></p></div><p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Internal IT is responsible for identity and access management, equipment lifecycle, cloud and AI-platform administration, and operational financials for technology consumption across the company. The team's work directly supports Arionkoder's SOC 2 Type II and ISO 27001 compliance posture, operating under defined SLAs for every request and incident it handles. </span><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">As a Junior IT Engineer, you will support day-to-day HelpDesk operations, equipment management, and access administration tasks under the guidance of senior team members, while building the foundation to take on cloud and platform administration responsibilities over time.</span></p> <h2><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Key Responsibilities</span></h2> <p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Access &amp; Identity Management</span></p> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Process user access requests across Okta (SSO), Google Workspace, and company SaaS tools (Jira, Slack, HiBob, Runn, Miro, KnowBe4, Greenhouse, Confluence, Drata, Carmelo), following role-based access control principles.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Execute onboarding and offboarding access changes within the SLA windows defined for each system, escalating security-relevant cases (e.g. compromised accounts) immediately.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Maintain accurate, timestamped records of provisioning and deprovisioning actions to support audit trails required under SOC 2 CC6 and ISO 27001 A.9.</span></li> </ul> <p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Equipment Lifecycle</span></p> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Support procurement, configuration, and MDM enrollment of equipment for new hires and replacements, verifying security baseline compliance before delivery.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Coordinate equipment collection, remote wipe, and inventory updates at offboarding, escalating overdue returns per policy.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Assist with secure decommissioning and disposal of retired equipment, including documentation of data sanitization method.</span></li> </ul> <p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Platform &amp; Cloud Support</span></p> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Assist with routine access requests on cloud infrastructure accounts (AWS, Google Cloud) and AI/LLM provider accounts (Anthropic, OpenAI, others) under senior supervision.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Support API key hygiene practices, including rotation reminders and revocation of compromised or leaked keys.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Flag anomalies in access patterns or usage for review by senior engineering or security staff.</span></li> </ul> <p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Operational Financials</span></p> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Help prepare monthly consumption reports for AWS and AI provider accounts.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Support monitoring of spend against budget thresholds and escalate anomalies per the defined response times.</span></li> </ul> <h2><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Requirements</span></h2> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">1–2 years of experience in IT support, helpdesk, or systems administration (internship experience will be considered).</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Basic understanding of identity and acc