IT Support & Infrastructure Engineer
at Sonyinteractiveentertainmentglobal
- Location
- United Kingdom, Bristol
- Posted
- 6d ago
at Sonyinteractiveentertainmentglobal
<div class="content-intro"><p><strong>Why Sony Interactive Entertainment?</strong></p> <p>Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.</p></div><p><span style="font-size: 12pt;"><span style="color: #000000;"><strong>IT Support & Infrastructure Engineer </strong></span></span></p> <p style="color: !important;"><span style="color: rgb(0, 0, 0); font-size: 12pt;"><strong>About the Role </strong></span></p> <p style="color: !important;"><span style="color: rgb(0, 0, 0); font-size: 12pt;">We are looking for a highly experienced IT Infrastructure & Support Engineer to join the Development Tools IT Team at Sony Interactive Entertainment. </span></p> <p style="color: !important;"><span style="color: rgb(0, 0, 0); font-size: 12pt;">This is a senior hands-on internal IT role supporting approximately 120 users across Bristol and Dublin, most of whom are developers and highly technical staff. You will work as part of a small IT team responsible for local support, infrastructure operations, security remediation, monitoring and project delivery. </span></p> <p style="color: !important;"><span style="color: rgb(0, 0, 0); font-size: 12pt;">The role is ideal for an experienced senior support engineer, infrastructure support engineer, systems engineer or 3rd line engineer who enjoys broad technical ownership and hands-on problem solving. </span></p> <p style="color: !important;"><span style="color: rgb(0, 0, 0); font-size: 12pt;">You will act as a key senior technical person within the team. You will take ownership of complex support issues, support and administer local infrastructure, help improve patching and vulnerability remediation, contribute to infrastructure projects, and provide guidance to less senior team members where appropriate. </span></p> <p style="color: !important;"><span style="color: rgb(0, 0, 0); font-size: 12pt;">This is not a narrowly defined project-only role. Because we are a small team, everyone gets involved where needed. While there is significant exposure to infrastructure and project work, you should also be comfortable helping with user-facing support and advanced desktop issues. </span></p> <p> </p> <p style="color: !important;"><span style="color: rgb(0, 0, 0); font-size: 12pt;"><strong>What You’ll Be Doing </strong></span></p> <ul> <li><span style="color: rgb(0, 0, 0); font-size: 12pt;">Acting as a senior technical escalation point within the local IT team. </span></li> <li><span style="color: rgb(0, 0, 0); font-size: 12pt;">Taking ownership of complex 2nd and 3rd line support tickets. </span></li> <li><span style="color: rgb(0, 0, 0); font-size: 12pt;">Troubleshooting advanced Windows desktop, Linux and MacOS endpoint, server and infrastructure issues. </span></li> <li><span style="color: rgb(0, 0, 0); font-size: 12pt;">Supporting Windows 11 laptops, desktops and developer workstations. </span></li> <li><span style="color: rgb(0, 0, 0); font-size: 12pt;">Providing support for Linux and MacOS endpoints. </span></li> <li><span style="color: rgb(0, 0, 0); font-size: 12pt;">Supporting Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, file services and Remote Desktop Services. </span></li> <li><span style="color: rgb(0, 0, 0); font-size: 12pt;">Assisting with local domain administration and Group Policy improvements. </span></li> <li><span style="color: rgb(0, 0, 0); font-size: 12pt;">Supporting VMware administration, including managing and building virtual machines and managing ESXi hosts. </span></li> <li><span style="color: rgb(0, 0, 0); font-size: 12pt;">Supporting migration to Proxmox hypervisor </span></li> <li><span style="color: rgb(0, 0, 0); font-size: 12pt;">Troubleshooting issues involving DNS, DHCP, VLANs, routing, switching, VPNs and firewalls. </span></li> <li><span style="color: rgb(0, 0, 0); font-size: 12pt;">Supporting a Juniper switching and Palo Alto firewall environment. </span></li> <li><span style="color: rgb(0, 0, 0); font-size: 12pt;">Working with global SIE teams where services are centrally managed. </span></li> <li><span style="color: rgb(0, 0, 0); font-size: 12pt;">Supporting vulnerability remediation and patching using tools such as KACE, Qualys and Domo. </span></li> <li><span style="color: rgb(0, 0, 0); font-size: 12pt;">Investigating patch failures and working with users to resolve remediation issues. </span></li> <li><span style="color: rgb(0, 0, 0); font-size: 12pt;">Supporting endpoint security processes involving tools such as CrowdStrike. </span></li> <li><span style="color: rgb(0, 0, 0); font-size: 12pt;">Monitoring systems and alerts using Zabbix. </span></li> <li><span style="color: rgb(0, 0, 0); font-size: 12pt;">Helping shape and improve IT alerting processes. </span></li> <li><span style="color: rgb(0, 0, 0); font-size: 12pt;">Supporting backup and recovery processes using Commvault. </span></li> <li><span style="color: rgb(0, 0, 0); font-size: 12pt;">Creating and maintaining documentation, troubleshooting guides and runbooks in Confluence. </span></li> <li><span style="color: rgb(0, 0, 0); font-size: 12pt;">Supporting infrastructure improvement projects. </span></li> <li><span style="color: rgb(0, 0, 0); font-size