We are seeking a highly skilled and experienced Senior IT Operations Engineer to join our dynamic team. The ideal candidate will play a critical role in ensuring the smooth operation and maintenance of our IT infrastructure and endpoint devices , providing advanced technical support, and driving continuous improvement in our operational processes. This role requires a proactive, detail-oriented individual with a strong background in IT operations, excellent problem-solving skills, and the ability to work in a fast-paced environment. Job Responsibilities: Infrastructure Management: · Oversee and maintain the company’s IT infrastructure, including servers, networks, storage, and cloud services. · Ensure the reliability, availability, and performance of all IT systems and services. · Manage virtualization technologies (Hyper-V) and cloud platforms (Azure). · Implement and manage monitoring tools to ensure proactive identification of potential issues. · Develop and implement automation scripts to streamline operational tasks and improve efficiency. Endpoint (Computer) Support: · Provide advanced support for endpoint devices (Windows and Macbooks) · Ensure the proper deployment, configuration, and maintenance of operating systems and software applications. · Manage endpoint security, including antivirus, encryption, and patch management. · Troubleshoot and resolve hardware and software issues for end-users. · Provide advanced technical support to internal teams and end-users Backup and Disaster Recovery: · Manage backup solution to ensure data integrity and availability. · Perform regular backup tests and updates. Requirements Education and Experience: · Bachelor’s degree in computer science, Information Technology, or a related field. · Minimum of 3 years of experience in IT operations or a similar role. Technical Skills · Strong knowledge of server, storage and network administration. · Experience with virtualization technologies (Hyper-V). · Good knowledge of Microsoft Active directory and Office 365 · Familiarity with IT monitoring tools (Zabbix) · Familiarity with FortiGate Firewalls · Knowledge in Veeam Backup solution · Expertise in endpoint management and support, including deployment, configuration, and troubleshooting. · Knowledge of endpoint security measures and management tools. · Ability to work independently and manage multiple tasks simultaneously. Benefits Competitive Package Premium medical insurance [employee +family] English language development courses Interest-free loans paid over 2.5 years Technical development courses Employment referral program Premium location in Maadi Social insurance