Instructional Designer

About the company

EliseAI provides a conversational AI SaaS platform automating renter/patient communications across SMS, email, phone and webchat, integrating with property and healthcare systems to handle tours, maintenance, renewals, and workflows.

About this role

About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. - Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place. - Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round https://www.eliseai.com/blog/eliseai-raises-250m-series-e led by Andreessen Horowitz to accelerate this mission. About the role EliseAI is transforming housing and healthcare through best-in-class conversational AI. As we scale, it’s critical that employees, clients, and partners deeply understand how our platform works—and how to use it to drive real outcomes. As an Instructional Designer at EliseAI, you’ll design high-impact learning experiences that support functional onboarding, product education, and performance enablement. You’ll collaborate closely with subject matter experts across product, engineering, marketing, and client-facing teams to create clear, effective learning content—from in-depth guides and product walkthroughs to internal training modules and scalable enablement assets. This role is ideal for someone who thrives in a fast-moving environment, loves translating complex ideas into intuitive learning experiences, and wants to shape how knowledge is scaled across teams and clients. Key Responsibilities - Design and develop instructional content that supports onboarding, internal enablement, and product education - Partner with subject matter experts and cross-functional teams to gather requirements, validate technical accuracy, and co-create engaging learning experiences - Write scripts for training videos, product walkthroughs, demos, and other educational content - Translate complex workflows and product features into clear, actionable, and engaging learning experiences - Create interactive guides, video explainers, motion graphics, and live training materials to support feature rollouts - Leverage Figma to design clean, branded layouts, prototypes, and learning templates - Use motion and visual storytelling to make key concepts memorable and easy to grasp - Conduct needs assessments, learner research, and usability testing to ensure solutions drive measurable impact - Establish and evolve frameworks, templates, and systems to accelerate content creation and improve scalability - Regularly audit and iterate content to ensure accessibility, usability, and alignment with business goals Requirements - 3+ years of experience in instructional design, learning experience design, or enablement in a SaaS or tech environment - Strong understanding of adult learning principles, instructional design best practices, and performance-based learning - Proficiency in Figma for visual design, prototyping, and collaboration - Experience with e-learning and motion design tools (e.g., Articulate 360, Rise, Storyline, Camtasia, After Effects, Premiere Pro) - Ability to translate technical and operational concepts into intuitive learning assets - Excellent communication and storytelling skills across visual, written, and verbal mediums - Ability to work autonomously, manage multiple priorities, and thrive in a fast-paced, evolving environment - Familiarity with accessibility standards (WCAG), SCORM/xAPI, and learner feedback loops Bonus if you have - A degree in Instructional Design, Interaction Design, HCI, or a related visual or digital design field - Experience designing education or onboarding experiences for B2B SaaS - Background in motion, interaction, or visual storytelling - Experience with LMS platforms (e.g., Skilljar, Lessonly, WorkRamp) and performance evaluation frameworks like Kirkpatrick or Bloom’s Taxonomy Why Join Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn! https://www.eliseai.com/blog/eliseai-world-leader-in-ai-enabled-solutions-for-housing-raises-75-million-series-d-round-valuing-company-in-excess-of-1-billion) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you. Move at rocket speed, build something massive. We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard. Benefits In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits: - Equity in the company in the form of stock options - Medical, Dental and Vision premiums covered at 100% - Fully paid parental leave - Commuter benefits - 401k benefits - Monthly fitness stipend - Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch - Fun company social events through our Elise and the City program - Unlimited vacation and paid holidays - We'll cover rel