Implementation Project Manager - Utility Customer Care & Billing Software

About this role

<p><span style="font-size: 14pt;"><strong>About NISC</strong></span></p> <p><span style="font-size: 12pt;">NISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.&nbsp;</span></p> <hr> <p><span style="font-size: 14pt;"><strong>Position Overview</strong></span></p> <p><span style="font-size: 12pt;">In the position, you will be responsible for performing software implementations for Member/Customers and managing implementation projects. You will provide application support to customers and validate the accuracy of their converted data. Utilizing your customer service and critical thinking skills, you will train personnel on all aspects of the application and answer questions on the functions/usage of the Customer Care and Billing (CC&amp;B) product via telephone, e-mail, remote, or on-site.</span></p> <p><span style="font-size: 12pt;">For more information on Energy CC&amp;B, click <a href="https://www.nisc.coop/utility-solutions/customer-care-billing/">here</a>.&nbsp;</span></p> <hr> <p><span style="font-size: 14pt;"><strong>Work Schedule</strong>&nbsp;</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Hybrid (after an initial training period) from one of our office locations:&nbsp;</span> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Cedar Rapids, IA</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lake Saint Louis, MO</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Mandan, ND </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Atlanta, GA</span></li> </ul> </li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Hybrid Schedule: Minimum of working 3 day per week out of an office location and ability to work up to all 5 days a week from an office location.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Virtual Office: Candidates working from a remote location within approved states for those who have applicable industry experience.</span></li> </ul> <hr> <p><span style="font-size: 14pt;"><strong>Primary Responsibilities</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Assist and perform in coordinating basic software implementation project plans.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Present and train software application to all applicable Member/Customers end users.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Share business requirement best practices with Member/Customers for software process efficiency.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Validate the accuracy of converted data and drive Member/Customer engagement in verification of the data.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Provide application support throughout the project lifecycle.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Perform data mapping from legacy systems.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Create and adjust software configuration according to project requirements.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Perform after hours call support as assigned.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Commitment to NISC’s Statement of Shared Values.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Other duties as assigned.</span></li> </ul> <hr> <p><span style="font-size: 14pt;"><strong>Knowledge, Skills &amp; Abilities Preferred</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong verbal and written communication skills.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong level presentation and training skills.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong level ability to organize and prioritize effectively.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong attention to detail skills while managing time effectively.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Knowledge of business-related software applications and services.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Knowledge of the Utility or Telecom industries.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Knowledge of Project Management processes and theory.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to research and solve problems.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to set and manage internal and external Member/Customer expectations.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to analyze data and draw meaningful business conclusions.</span></li> <li style="font-size: 12pt;"><span s