<p>Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs.<br><br>Our Software Engineering experts work with leading-edge technology companies to improve their speed to impact.</p> <p> </p> <p>Job Title - Helpdesk/ Service desk engineer</p> <p> </p> <p>Job Description & Requirements</p> <p>Experience in IT Helpdesk/ Service desk domain (Min. 1 year)</p> <p>Knowledge on ITSM tool.</p> <p>Excellent communication skills.</p> <p>Basic experience in IT Support like OS troubleshooting / Networking / Application support.</p> <p>Should have handled Global Service Desk operations,</p> <p>Basic knowledge on Application Architecture.</p> <p>Proficient on basic ITIL processes like Incident, problem and change management etc.</p> <p> </p>