(GSD) Senior/Staff Endpoint Systems Engineer (L3) – Bangkok Based

About this role

<div class="content-intro"><p></p> <p><strong>About Agoda</strong></p> <p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.&nbsp;&nbsp;</p> <p>&nbsp;</p> <p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p> <p>&nbsp;</p> <p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p></div><p><strong><span data-contrast="auto">About Agoda</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">Agoda is Asia’s leading and&nbsp;fastest growing&nbsp;online hotel reservation platform. Our success is driven by worldclass technology, a highly resilient IT infrastructure, and exceptional engineering talent. Information Technology is a core capability at Agoda, and an IT career here offers outstanding growth opportunities in a fastmoving, multicultural environment&nbsp;representing&nbsp;more than 74 nationalities.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">This role&nbsp;operates&nbsp;in a&nbsp;</span><strong><span data-contrast="auto">high impact,&nbsp;fast paced&nbsp;engineering environment</span></strong><span data-contrast="auto">, where innovation and deep technical&nbsp;expertise&nbsp;are essential. We continuously improve end-user experience through automation, proactive monitoring, and scalable enterprise solutions—while never forgetting to enjoy the journey.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">We are looking for an experienced Senior/Staff Endpoint Systems Engineer&nbsp;</span><span data-contrast="auto">to join our Bangkok-based team. This role serves as the&nbsp;</span><strong><span data-contrast="auto">final technical escalation point</span></strong><span data-contrast="auto">&nbsp;for complex,&nbsp;high-impact&nbsp;issues across&nbsp;endpoints&nbsp;and infrastructure.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">You will&nbsp;own&nbsp;the most challenging&nbsp;problems&nbsp;-&nbsp;driving deep&nbsp;into the&nbsp;root cause,&nbsp;working&nbsp;across teams and vendors&nbsp;to&nbsp;implement fixes and solutions.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><span data-contrast="auto">Key Responsibilities</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><span data-contrast="auto">3rd Level (L3) Escalation &amp; Advanced Troubleshooting</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Act as the&nbsp;</span><strong><span data-contrast="auto">highest escalation point</span></strong><span data-contrast="auto">&nbsp;for unresolved 1st- and&nbsp;2nd-level&nbsp;support cases.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Perform&nbsp;</span><strong><span data-contrast="auto">deep technical troubleshooting</span></strong><span data-contrast="auto">&nbsp;of complex OS and hardware issues, including:&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="2"><span data-contrast="auto">Windows BSODs&nbsp;and driver issues.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="2"><span data-contrast="auto">Hardware level&nbsp;failures (audio, camera, networking, storage, thermal/throttling)</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Root cause analysis and ensure findings result in&nbsp;long-term&nbsp;fixes, standards, or automation.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Work directly with&nbsp;</span><strong><span data-contrast="auto">vendors and internal engineering teams</span></strong><span data-contrast