Global Technical Escalation Engineer (6-month contract, Bangkok based)

About this role

<div class="content-intro"><p></p> <p><strong>About Agoda</strong></p> <p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.&nbsp;&nbsp;</p> <p>&nbsp;</p> <p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p> <p>&nbsp;</p> <p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p></div><p><strong>Get To Know Our Team:</strong></p> <p>Agoda is Asia’s leading and fastest growing online hotel reservation website. Maintaining this position requires an incredible amount of data, a superior IT infrastructure, and world class talent to bring it all together. Information Technology is Agoda’s core competency, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment with over 74 nationalities.</p> <p>This position sits within a fast-paced environment, where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve the customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress. And we never forget to have fun while doing it.</p> <p>&nbsp;</p> <p><strong>The Opportunity:</strong></p> <p>For our team in&nbsp;<strong>Bangkok&nbsp;</strong>we are looking for candidates with experience in supporting and managing Desktop, Network and IT Infrastructure.</p> <p>&nbsp;</p> <p><strong>What You’ll Do:</strong></p> <ul> <li>Escalation point for 1^st&nbsp;level and 2^nd&nbsp;level teams</li> <li>Provide in-depth 3^rd&nbsp;level hardware and software troubleshooting</li> <li>Escalating and working with other teams/vendors as necessary</li> <li>Monitor systems for issues and deploy pro-active fixes</li> <li>Strong knowledge in Azure/Active Directory users and computers management</li> <li>Strong knowledge in Enterprise systems management tool such as Intune, Configuration Manager, Kace, Altiris</li> <li>Strong knowledge in networking technology – TCP/UDP/IP, 802.1x, Wi-Fi, DNS, etc</li> <li>Proficient in mass computer deployment solution such as Autopilot, MDT, JAMF, Clonezilla</li> <li>Proficient in scripting languages such as Powersell, Bash, etc.&nbsp;</li> <li>In-depth knowledge of Windows/MacOS/Office in corporate environment</li> <li>Strong ownership</li> <li>Willing to travel, work shifts and do on-call.</li> <li>Ability to work independently and as a team player</li> </ul> <p>&nbsp;</p> <p><strong>Required Qualifications:</strong></p> <ul> <li>3 years’ experience in supporting office, network and desktop infrastructure.</li> <li>Ownership, you look for solutions and do not pass on problems.</li> <li>Customer Service minded, all the way.</li> <li>The desire to keep up with the latest technologies and stay ahead of the curve.</li> </ul> <p>&nbsp;</p> <p><strong>Preferred Qualifications:</strong></p> <ul> <li>Additional skills or experience that would be a plus</li> <li>Industry-specific knowledge or tools</li> <li>Advanced degrees or certifications</li> <li>Experience with certain markets, products, or technologies</li> </ul> <p>&nbsp;</p> <p>#Thailand #Bangkok</p><div class="content-conclusion"><p>&nbsp;</p> <h4>&nbsp;</h4> <h4><span class="font-semibold" data-streamdown="strong">Please review our Hiring Process Guidelines before your interview — click <a href="https://careersatagoda.com/interview/"><span style="text-decoration: underline;">here</span> </a>to learn how interviewing at Agoda works.</span></h4> <p>&nbsp;</p> <p>&nbsp;</p> <h3><strong>Discover more about working at Agoda</strong></h3> <ul> <li>Agoda Careers&nbsp;<a href="https://careersatagoda.com/">https://careersatagoda.com</a></li> <li>Facebook&nbsp;<a href="https://www.facebook.com/agodacareers/">https://www.facebook.com/agodacareers/</a></li> <li>LinkedIn&nbsp;<a href="https://www.linkedin.com/company/agoda">https://www.linkedin.com/company/agoda</a></li> <li>YouTube&nbsp;<a href="https://www.youtube.com/agodalife">https://www.youtube.com/agodalife</a></li> </ul> <p>&nbsp;</p> <p><strong>Equal Opportunity Employer&nbsp;</strong></p> <p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p> <p>We&nbsp;will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our <a href="https://careersatagoda.com/privacy-statement" target="_blank">privacy policy</a>.</p> <p><strong>Disclaimer</strong></p> <p>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.</p></div>