Founding Onboarding & Customer Success Manager - US (m/f/d) - AI health-tech

About the company

Voize provides an AI companion that automates nursing documentation and scheduling directly within EHR workflows, freeing nurses from administrative burden.

About this role

🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don’t replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 YOUR MISSION: DRIVE PRODUCT ACTIVATION AND CUSTOMER SUCCESS IN THE US As a Founding Onboarding Manager and Customer Success Manager (US), you will own the rollout and ongoing success of our first US customers. 🚀 YOUR DAILY BUSINESS - NO TWO DAYS ARE ALIKE - Own the end-to-end rollout and success of US customers, from onboarding through adoption and ongoing customer health - Deliver dynamic training: Facilitate engaging and motivating online and onsite sessions that help caregivers activate voize quickly - Drive adoption through clear processes, smart touchpoints, and proactive communication - Monitor customer health, usage, and ticket patterns to spot risks proactively - Run virtual touchpoints, office hours, and scalable enablement formats - Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction - Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback 🤝 YOUR SKILLSET - WHAT YOU BRING TO THE TABLE - Excellent can-do mentality and natural ownership - Proven experience training customers and/or leading customer rollouts (ideally in healthcare, caregiving, or another operationally complex environment) - Amazing communication and presentation skills, with the ability to engage, motivate, and guide users - Passion for technology adoption and empowering others to embrace change - Confidence working with data, dashboards, and signals to understand customer health and adoption - Curiosity about technical setups and workflows (no coding required) - The ability to manage many customers without losing overview - A preference for clarity and structure over chaos - Empathy and calm in complex, human-centered environments - Willingness to travel regularly to customers across US 🌱 GROWING TOGETHER - WHAT YOU CAN EXPECT AT VOIZE - We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people - We foster an open, collaborative culture with regular team events from our New York Hub. - Become a co-creator of our success with stock options - Generous vacation 20 vacation days, 10 sick days, public holidays, comprehensive medical, dental, and vision plan, short-term & long-term disability insurance and life insurance and 401(k) retirement plan. ✨ READY TO TALK? APPLY NOW! 🚀 We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!