Forward Deployment Engineer, AI - Canada Remote

About this role

<div class="content-intro"><h4><strong>What is PerfectServe?&nbsp;</strong></h4> <div>PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue.<br><br>PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.<br><br>Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach:</div> <ol> <li>In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader.</li> <li>PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.</li> </ol> <div>At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward.<br><br>If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place!</div></div><p>PerfectServe is a leading healthcare communications platform that connects providers, patients,&nbsp;and care teams to improve clinical collaboration and patient outcomes. We are seeking a&nbsp;<strong>Forward Deployment Engineer, AI</strong>, to join our Professional Services organization. This is a core, high-impact role responsible for deploying our AI product to new customers, reducing the effort it takes to bring each customer live, and continuously optimizing and extending our AI offerings.</p> <p>Essential Functions:</p> <ul> <li>Help configure and rollout customers of our existing AI voice agent</li> <li>Build and run evaluation suites to validate behavior, catch regressions, and tune&nbsp;prompts as new customers are deployed</li> <li>Develop new features and fixes to the core product</li> <li>Optimize latency, inference cost, and hallucination guardrails</li> <li>Run and improve model evaluation, benchmarking, and observability across the product</li> <li>Monitor cost controls, usage monitoring, and security/PHI handling constraints</li> <li>Partner with Product and Customer Success to turn customer requirements into working,&nbsp;validated deployments, and own customer go-live, post-launch monitoring, and&nbsp;production issue debugging</li> <li>Help streamline and automate the onboarding process to reduce the engineering effort<br>required to bring each new customer live</li> </ul> <p>Qualifications:</p> <ul> <li>3+ years software engineering experience with strong Python backend skills</li> <li>1+ years of production experience with LLM APIs, deploying and supporting GenAI&nbsp;systems at scale</li> <li>Cloud-native architecture experience, preferably AWS</li> <li>Experience in regulated or security-conscious environments</li> <li>Product-minded systems thinker, comfortable with ambiguity and executive&nbsp;communication</li> <li>Experience with voice or conversational AI a plus</li> <li>Comfortable translating non-technical customer requirements into working configuration</li> </ul> <p><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":0}"><strong>Why Join PerfectServe?</strong></span></p> <p><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":0}">At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.<br><br>We offer a salary range of&nbsp;<strong>$165,000 to $195,000 CAD</strong>&nbsp;per year, with compensation tailored to your background, strengths, and potential to grow within the team.&nbsp;The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support.&nbsp;We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.</span></p><div class="content-conclusion"><h4 class="p-rich_text_section"><strong data-stringify-type="bold">Benefits:</strong></h4> <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Remote first work environment</li> <li data-stringify-indent="0" data-stringify-border="0">Health, Dental, Vision, Life and Disability Insurance optio