PolyAI is an enterprise conversational AI platform that deploys lifelike voice agents to manage complex customer interactions.
<div class="content-intro"><p><sup><span style="font-family: helvetica, arial, sans-serif;"><span><a href="https://poly.ai?utm_source=prnewswire&utm_medium=pressrelease&utm_campaign=boilerplate&utm_content=pressrelease" target="_blank">PolyAI</a></span> is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Powered by Raven, a proprietary dialog model trained on more than a billion enterprise conversations, PolyAI agents are built for complexity, open at every layer, and sovereign by design. PolyAI serves hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit.</span></sup></p></div><p><sup><span style="font-family: helvetica, arial, sans-serif;">Join our Agent Deployment team to play a critical role in deploying voice agents that handle tens of thousands of customer interactions every day. As a Forward Deployed AI Engineer, you'll directly influence PolyAI’s growth by rapidly implementing and optimizing cutting-edge voice AI solutions tailored to our enterprise customers' needs.</span></sup></p> <p><sup><span style="font-family: helvetica, arial, sans-serif;">You will serve as the primary technical liaison between PolyAI and our clients, collaborating closely to understand their requirements, deliver customized solutions, and ensure measurable success and customer satisfaction.</span></sup></p> <p><sup><span style="font-family: helvetica, arial, sans-serif;">This role offers an exciting blend of technical innovation, entrepreneurial spirit, and impactful client interaction, giving you the opportunity to shape the future of AI-powered customer experiences.</span></sup></p> <p><sup><span style="font-family: helvetica, arial, sans-serif;"><strong>Who We're Looking For:</strong></span></sup></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><sup><span style="font-family: helvetica, arial, sans-serif;">Passionate about AI, specifically voice-driven technologies, with a strong motivation to continuously expand your expertise.</span></sup></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><sup><span style="font-family: helvetica, arial, sans-serif;">Strong technical background or demonstrated ability to quickly grasp complex concepts (preferred backgrounds: Engineering, Computer Science, Data Analytics, or related fields).</span></sup></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><sup><span style="font-family: helvetica, arial, sans-serif;">Thrives at the intersection of technology and customer success, energized by creatively overcoming complex enterprise interactions and getting to the successful deployment.</span></sup></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><sup><span style="font-family: helvetica, arial, sans-serif;">Highly autonomous, proactive, opinionated and comfortable working closely with clients to achieve ambitious goals and deliver tangible ROI.</span></sup></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><sup><span style="font-family: helvetica, arial, sans-serif;">Skilled in navigating multiple stakeholder relationships (both internal and external), balancing stakeholder needs without losing sight of core business objectives.</span></sup></li> </ul> <p><sup><span style="font-family: helvetica, arial, sans-serif;"><strong>Responsibilities:</strong></span></sup></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><sup><span style="font-family: helvetica, arial, sans-serif;">Lead the hands on development, configuration, and deployment of conversational AI systems for enterprise clients, ensuring solutions are production ready and aligned with real business workflows.</span></sup></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><sup><span style="font-family: helvetica, arial, sans-serif;">Develop deep expertise in the platform architecture, capabilities, and limitations in order to design reliable and scalable solutions for client deployments.</span></sup></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><sup><span style="font-family: helvetica, arial, sans-serif;">Partner closely with product and engineering teams, representing client needs internally and communicating product capabilities and roadmap direction to customers.</span></sup></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><sup><span style="font-family: helvetica, arial, sans-serif;">Design creative solutions to overcome platform or integration constraints while maintaining system reliability, scalability, and maintainability.</span></sup></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><sup><span style="font-family: helvetica, arial, sans-serif;">Own the reliability, performance, and scalability of deployed systems, ensuring production environments meet strict SLAs for uptime, latency, and operational stability.</span></sup></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><sup><span style="font-family: helvetica, arial, sans-serif;">Serve as the primary technical point of contact for enterprise clients, leading technical discussions, troubleshooting issues, and maintaining ownership of system architecture and production health.</span></sup></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><sup><span style="font-family: helvetica, arial, sans-serif;">Collaborate with Deployment Strategists (DS) and Customer Success Managers (CSMs) to support successful project delivery and long term client outcomes.</span></sup></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><sup><span style="font-family: helvetica, arial, sans-serif;">Apply a data driven approach to deployments by designing logging,