Executive Assistant - CTO and Engineering Leadership

About this role

<div class="content-intro"><p><strong><em>🚀 We’re on a mission to make money work for everyone.</em></strong></p> <p>We’re waving goodbye to the complicated and confusing ways of traditional banking.</p> <p>After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as&nbsp;<a href="https://monzo.com/current-account/personal">personal</a> and <a href="https://monzo.com/business-banking">business</a> bank accounts, we offer <a href="https://monzo.com/current-account/joint-account">joint accounts</a>, <a href="https://monzo.com/current-account/16-17">accounts for 16-17 year olds</a>, a <a href="https://monzo.com/current-account/under-16s">free kids account</a> and <a href="https://monzo.com/flex">credit cards</a> in the UK, with more exciting things to come beyond. Our UK customers can also <a href="https://monzo.com/savings">save</a>, <a href="https://monzo.com/investments">invest </a>and&nbsp;<a href="https://monzo.com/pensions">combine their pensions</a> with us.&nbsp;</p> <p>With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!</p> <p>We’re not about selling products - we want to solve problems and change lives through Monzo ❤️</p> <hr> <p>&nbsp;</p></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">📍 London (Hybrid) | 💰£60,000 - £64,000 (based on experience level) + Incentive Awards tied to your performance +<a href="https://monzo.com/careers/"> Benefits</a>&nbsp; ✨</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">At Monzo, our Executive Assistants are much more than traditional administrative support - they are the glue holding everything together!</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Due to internal moves, and a growing team, we have two roles available within the Technology area of Monzo.</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Role one</strong>: Supporting our CTO, Matej Pfajfar and VP of Product Engineering, Steve Martin.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Role two:</strong> Supporting our VP of Platform Engineering, Tom Leitch and incoming General Manager of Fincrime.&nbsp;</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">🔴 Both roles will work closely with Engineering and the Technology areas of Monzo, and you will partner with a team of EAs already in Tech, and across Monzo. For these two roles we are only considering candidates working, or who have worked, within Engineering or wider Technology teams and Leaders and who are looking for their next career move.&nbsp;</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">We see our EAs as strategic business partners to senior leaders, helping them and their teams operate at their best. You'll be deeply embedded within leadership teams, driving organisational effectiveness, improving communication and helping leaders navigate the complexity that comes with scaling one of the UK's most ambitious Fintechs.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">This is a role for someone who thrives in fast paced environments, enjoys solving problems, loves bringing order to ambiguity and is excited by the opportunity to have a genuine impact on how teams and leaders operate.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>‼️ Please note - </strong>This is not an entry level role. We are only able to consider candidates with previous Executive Assistant experience supporting senior leaders in Technology and Engineering teams. Our EAs operate as strategic business partners in a fast paced, high growth environment, so we're looking for someone who can hit the ground running from day one.</span></p> <h2><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>🔑 You'll play a key role by...</strong></span></h2> <p><span style="font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt;"><strong>Acting as a strategic partner to your leader:<br></strong></span><span style="font-size: 10pt;">You'll develop a deep understanding of your leaders' priorities, challenges and goals, helping them stay focused on the work that matters most. You'll anticipate needs, identify opportunities to improve effectiveness, challenge where appropriate and act as a trusted extension of the leaders you support.</span></span></p> <p><span style="font-family: arial, helvetica, sans-serif;"><strong style="font-size: 10pt;">Driving organisational effectiveness:<br></strong><span style="font-size: 10pt;">You'll drive leadership team effectiveness by creating structure, improving communication flows, driving accountability and ensuring important initiatives continue to move forward. You'll be comfortable navigating ambiguity and helping others do the same.</span></span></p> <p><span style="font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt;"><strong>Managing time, priorities and focus:<br></strong></span><span style="font-size: 10pt;">You'll own complex calendars and competing priorities, ensuring your leaders spend their time where they can have the greatest impact. You'll proactively challenge, prioritise, make informed trade offs and make recommendations based on a strong understanding of business context.</span></span></p> <p><span style="font-family: arial, helvetica, sans-serif;"><strong style="font-size: 10pt;">Building strong relationships across Monzo:<