Engineering Manager, Customer Interfaces

About this role

<p>&nbsp;</p> <p><strong>This is Adyen</strong></p> <p>Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&amp;M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.&nbsp;</p> <p>For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.</p> <h3>&nbsp;</h3> <h3><strong>Engineering Manager, Customer Interfaces</strong><strong><br><br></strong></h3> <p><strong>The Opportunity&nbsp;</strong></p> <p>As the Team Lead for Customer Interfaces in San Francisco, you will lead an exceptional team of Individual Contributors to evolve Adyen’s experience platform. You will own the end-to-end transformation of the merchant experience from traditional dashboards into intelligent, streaming, and conversational financial interfaces.</p> <p>We are looking for an engineering leader who maintains deep technical roots, excels at people development, and brings pragmatic execution to complex problems. In this role, you will define the architectural vision and drive execution on dynamic UI components and Java-based backend orchestration, while empowering your team and raising the bar for engineering excellence in our San Francisco hub</p> <p>&nbsp;</p> <p><strong>What You'll Do:</strong></p> <ul> <li><strong>Lead &amp; Empower an IC Team:</strong> Own the hiring, onboarding, and continuous development of a high-performing team of engineers in SF. Build a culture of autonomy, high ownership, and psychological safety, while actively mentoring team members to expand their career impact.</li> <li><strong>Owner of Technical Vision &amp; Execution:</strong> You will own the broad architectural strategy for Customer Interfaces, translating high-level system designs (such as Agentic workflows, Tool-use, and Policy Layers) into structured, high-velocity engineering output.</li> <li><strong>Drive Intelligent Customer Interfaces:</strong> Guide your team in building <strong>Dynamic/Agentic UI components</strong> in Vue/Preact/TypeScript that adapt in real time beyond static dashboards, backed by performant, high-concurrency Java services.</li> <li><strong>Product &amp; Roadmap Alignment:</strong> Partner directly with Product Managers and cross-functional stakeholders to build a balanced roadmap that smoothly weighs feature delivery against technical debt, performance, and system stability.</li> <li><strong>Champion Operational Rigor:</strong> Foster a culture of extreme ownership around live performance, security guardrails for AI interfaces, incident response, and thorough post-mortem root-cause analysis.</li> <li><strong>Raise the Engineering Bar:</strong> Maintain a close connection to the codebase to provide meaningful architectural guidance and code reviews.&nbsp;</li> <li><strong>Bridge Global Hubs:</strong> Serve as a key organizational node in San Francisco, driving documentation-first communication and aligning with cross-functional teams in Amsterdam, Chicago, and other global hubs.<br><br></li> </ul> <p><strong>Who You Are</strong></p> <ul> <li><strong>Pragmatic People Leader:</strong> You view team development and talent growth as a core metric of success. You know how to guide engineers through problem decomposition, resolve technical deadlocks, and foster a high-density talent environment.</li> <li><strong>Full-Stack &amp; Systems Depth:</strong> Strong background in full-stack architecture. Proficient in Java for backend services and modern frontend frameworks (React, Vue, or Preact). You have the technical credibility to actively support your team during complex rollouts and incidents.</li> <li><strong>Applied AI &amp; Safety Mindset:</strong> Familiarity with integrating production-grade LLM workflows, policy layers, streaming latency optimization, and zero-trust security boundaries in regulated industries.</li> <li><strong>Product-Minded Strategist:</strong> You connect technical work to merchant outcomes. You are comfortable navigating ambiguity, setting clear execution horizons (1–2 quarters), and translating product goals into pragmatic technical solutions.</li> <li><strong>Collaborative &amp; Autonomous:</strong> Comfortable operating with high autonomy in a growing office while collaborating seamlessly across global time zones.</li> </ul> <p>&nbsp;</p> <p><strong>Minimum Qualifications:</strong></p> <ul> <li>5+ years of experience in a formal engineering management or team leadership role, with a proven track record of growing ICs and managing team delivery.</li> <li>10+ years of total software engineering experience, operating previously as a Senior or Lead Full-Stack / Backend Engineer.</li> <li>Proven technical depth in Java backend services and modern frontend JavaScript/TypeScript frameworks.</li> </ul> <p>&nbsp;</p> <p><strong>Why Adyen?</strong></p> <p>This is an exceptional opportunity to join a solid, established company with a startup mindset, characterized by small teams, direct communication, and work on important challenges. You’ll have direct access to massive global datasets (e.g., payments, identity data) and the ability to see your team's work have an immediate impact at scale. We offer an environment of ownership and speed, where a focused research team can make a significant difference. You will be at the forefront of bridging green and brownfield opportunities, shaping how financial products expand the next era of Adyen.</p> <p><em>The annual base salary range for this role is $198,000 - $293,000, plus RSUs; to learn more about our compensation philosophy, please click&nbsp;<a href="https://docs.google.com/document/d/11U2tgFev7p271