Netomi is an AI customer service startup that uses large language models to automate and improve customer support for enterprises.
About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us! We are seeking a highly experienced Director of Quality Engineering & AI Testing to lead our global quality organization and establish world-class testing practices for enterprise SaaS and AI-driven products. This leader will be responsible for building quality strategy, scaling test automation, improving release confidence, and driving reliability across platform, AI, and customer-facing solutions. The ideal candidate combines deep expertise in software quality engineering with modern approaches to AI testing, automation, and continuous delivery. This role will partner closely with Engineering, Product Management, Applied AI, Customer Success, and Delivery teams to ensure Netomi delivers highly reliable, scalable, and secure enterprise-grade solutions.