Director of Software Engineering, Client Experience

About this role

<div class="content-intro"><hr> <p>At Forge, we know our team is our greatest asset. As technology innovators in the private market, our vision is to deliver a richer future for everyone. We live that vision through our values of being bold, accountable, and humble. We experience the value that our vision brings to the world every day, helping the teams behind the greatest innovations of our generation, from space travel to artificial intelligence, and more.&nbsp;</p> <p>With liquidity solutions, exclusive data and insights, a custody offering, and a vibrant marketplace, Forge’s goal is to build the best-in-class technology infrastructure to power a global private market that is transparent, accessible, and seamless for companies, their employees, and investors. Through Forge, employees can sell their private shares, employers can reward shareholders with pre-IPO liquidity and individual and institutional investors can participate in private unicorn growth.&nbsp;</p> <p>Forge's differentiated global marketplace addresses rising demand among individual and institutional investors for exposure to private company stocks and is building a growing network effect.&nbsp;</p> <p>Our ability to offer these powerful financial solutions has generated incredible interest from investors, demand from customers, and a need to grow our team to meet the needs of more companies, teams, and innovators in this way.&nbsp;</p></div><p><span data-contrast="auto">At Forge, we know our team is our greatest asset. As innovators in the private market, our vision is to deliver a richer future for everyone. We live that vision through our values of being bold, humble and accountable. We experience the value that our vision brings to the world every day, helping the teams behind the greatest innovations of our generation, from space travel to planet-saving, plant-based nutrition and more.</span></p> <p><span data-contrast="auto">Forge Global is building the operating system for the private market innovation economy. We have raised over $100 million in venture capital to date and facilitated more than $9 billion in private market transactions across over 370 of the world’s most famous unicorn companies. Forge Trust is a critical component of our vision to enable an unprecedented number of founders, early employees and other bold entrepreneurs to realize their dreams of company ownership. Whether through unlocking their ability to exercise stock options, enabling them to leverage their hard-earned equity, or diversifying their portfolio to secure a strong financial future for themselves and their families, Forge is building innovative liquidity solutions for everyone involved in private companies today.</span></p> <p><span data-contrast="auto">Our ability to offer these powerful financial solutions has generated incredible interest from investors, demand from customers, and a need to grow our team to meet the needs of more companies, teams and innovators in this way.</span></p> <p><span data-contrast="auto">Forge’s CX engineering team is passionate about innovation and building scalable solutions that drive liquidity and growth in the private market. Our teams are leveraging a broad range of new technologies and are well-versed in delivering high quality, innovative solutions. We thrive on moving fast, delivering value, and living our values of being bold, humble and accountable.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-ccp-props="{}"><strong>Location: </strong>This role requires 2-3 days a week in office in San Francisco, CA.</span></p> <p><strong><span data-contrast="auto">What You'll Do</span></strong><span data-ccp-props="{"335557856":16777215,"335559739":0}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Recruit, lead and develop CX engineers to realize a highly engaged team</span><span data-ccp-props="{"335557856":16777215,"335559739":0}">&nbsp;</span></li> <li><span data-contrast="auto">Partner with Product, Architecture, and Business leaders to define priorities and deliver meaningful outcomes.</span><span data-ccp-props="{"335557856":16777215,"335559739":0}">&nbsp;</span></li> <li><span data-contrast="auto">Drive execution across complex initiatives while balancing speed, quality, scalability, and operational excellence.</span><span data-ccp-props="{"335557856":16777215,"335559739":0}">&nbsp;</span></li> <li><span data-contrast="auto">Help establish technical direction and guide architectural decisions that support long-term business objectives.</span><span data-ccp-props="{"335557856":16777215,"335559739":0}">&nbsp;</span></li> <li><span data-contrast="auto">Foster engineering best practices across software development, testing, security, reliability, and system operations.</span><span data-ccp-props="{"335557856":16777215,"335559739":0}">&nbsp;</span></li> <li><span data-contrast="auto">Build a strong engineering culture focused on ownership, accountability, collaboration, and continuous learning.</span><span data-ccp-props="{"335557856":16777215,"335559739":0}">&nbsp;</span></li> <li><span data-contrast="auto">Coach and mentor engineering managers and individual contributors to support their growth and career development.</span><span data-ccp-props="{"335557856":16777215,"335559739":0}">&nbsp;</span></li> <li><span data-contrast="auto">Drive cross-functional alignment and help teams navigate ambiguity to achieve results.</span><span data-ccp-props="{"335557856":16777215,"335559739":0}">&nbsp;</span></li> <li><span data-contrast="auto">Identify opportunities to improve engineering processes, team effectiveness, and organizational scalability.</span><span data-ccp-props="{"335557856":16777215,"335559739":0}">&nbsp;</span></li> <li><span data-contrast="auto">Contribute to technology strategy and investment decisions across the broader engineering organization.</span><span data-ccp-props="{"335557856":16777215,"335559739":0}">&nbsp;</span></li> </ul> <p><strong><span data-contrast=