Design Lead - Account Hub

About this role

<div class="content-intro"><p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">&nbsp;</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together</p> <p>&nbsp;</p></div><p><strong><span data-contrast="auto">DIRECT REPORTS: </span></strong><span data-contrast="auto">Manages a small team of individual contributors</span><span data-ccp-props="{"335559738":120,"335559739":240}">&nbsp;</span></p> <p><span data-contrast="auto"><strong>SUMMARY:</strong> The Design Lead, Account Hub owns end-to-end design leadership for Account Hub—a critical, customer-facing experience that sits above individual product journeys to aggregate account-level interactions across multiple brands. Reporting to the Design Team Lead, UE Core, this individual balances foundational, platform-level design thinking with the delivery cadence of an owned, shippable product. The role requires managing a small team of individual contributors, making trade-off decisions between global standards and bespoke solutions, and driving alignment across matrixed product and brand teams.</span><span data-ccp-props="{"335559738":120,"335559739":240}">&nbsp;</span></p> <p><strong><span data-contrast="auto">COMPETENCIES &amp; CORE BEHAVIORS</span></strong><span data-ccp-props="{"335559738":120,"335559739":240}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Design Leadership &amp; Mentorship: Directs, develops, and empowers individual contributors to deliver cohesive, high-quality user experiences.</span><span data-ccp-props="{"335559738":120,"335559739":240}">&nbsp;</span></li> <li><span data-contrast="auto">Systems Thinking &amp; Governance: Evaluates complex cross-product ecosystem needs to determine when to utilize global design standards versus creating bespoke solutions.</span><span data-ccp-props="{"335559738":120,"335559739":240}">&nbsp;</span></li> <li><span data-contrast="auto">Cross-Functional Influence: Navigates large, matrixed enterprise environments to align external product managers, engineering leads, and brand stakeholders without direct authority.</span><span data-ccp-props="{"335559738":120,"335559739":240}">&nbsp;</span></li> <li><span data-contrast="auto">Execution &amp; Accountability: Balances long-term structural design strategy with short-term delivery milestones for real, shippable customer touchpoints.</span><span data-ccp-props="{"335559738":120,"335559739":240}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{"335559685":720,"335559738":120,"335559739":240}">&nbsp;</span></p> <p><strong><span data-contrast="auto">DUTIES &amp; RESPONSIBILITIES</span></strong><span data-ccp-props="{"335559738":120,"335559739":240}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Team Leadership: Lead, manage, and support a team of 2 product designers, guiding their day-to-day execution and professional growth.</span><span data-ccp-props="{"335559738":120,"335559739":240}">&nbsp;</span></li> <li><span data-contrast="auto">Product Experience Ownership: Own the overall design direction and execution for Account Hub, serving as the primary design leader for customer-facing account-level aggregation across brands.</span><span data-ccp-props="{"335559738":120,"335559739":240}">&nbsp;</span></li> <li><span data-contrast="auto">Cross-Product Collaboration: Partner closely with product, engineering, and brand teams whose individual journeys and data feed into Account Hub.</span><span data-ccp-props="{"335559738":120,"335559739":240}">&nbsp;</span></li> <li><span data-contrast="auto">Design System Integration: Make high-impact decisions on where Account Hub patterns defer to enterprise-wide global design standards versus requiring bespoke experience patterns.</span><span data-ccp-props="{"335559738":120,"335559739":240}">&nbsp;</span></li> <li><span data-contrast="auto">Strategic Roadmap Alignment: Translate complex, ambiguous structural requirements into actionable design roadmaps that support both immediate product deliverables and future UE Core expansion.</span><span data-ccp-props="{"335559738":120,"335559739":240}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="auto">REQUIRED EDUCATION</span></strong><span data-ccp-props="{"335559738":120,"335559739":240}">&nbsp;</span></p> <p><span data-contrast="auto">Bachelor’s degree in Interaction Design, Human-Computer Interaction (HCI), Graphic/UX Design, or equivalent practical experience.</span><span data-ccp-props="{"335559685":720,"335559738":120,"335559739":240}">&nbsp;</span></p> <p><strong><span data-contrast="auto">EXPERIENCE</span></strong><span data-ccp-props="{"335559738":120,"335559739":240}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">People Leadership: Proven track record of directly managing or leading individual contributor (IC) designers.</span><span data-ccp-props="{"335559738":120,"335559739":240}">&nbsp;</span></li>