Database Support Engineer, EMEA

About this role

At Tiger Data, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, Tiger accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity. Tiger Data is hiring a Database Support Engineer for our growing global team! The right candidate will be comfortable providing deep technical support and interacting with customers daily. You should have deep experience with relational databases (PostgreSQL is a strong plus!) and be able to quickly gain a detailed understanding of TimescaleDB. You should have a “can do it” attitude, where helping the user comes first. Location: This position is open only to candidates currently based within the EMEA region. - Candidates based outside of EMEA are not eligible for this position. - This is a permanent weekday role with 5-day, 8-hour, Monday–Friday shifts during local hours. - On-call rotation approximately every 5 weeks. Be familiar with TimescaleDB! Sign up for the free trial 🐯 and test it out before you apply. https://console.cloud.timescale.com/signup Check out a tutorial here: https://docs.tigerdata.com/tutorials/latest/real-time-analytics-transport/   WHAT YOU WILL DO: - Work with our customers across a wide range of topics, from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation - Manage support cases from beginning to end. - Develop and maintain close relationships with our customers to help them be successful. - Be curious, always willing to learn, and always looking for ways to improve our products, processes, and culture. WHAT YOU NEED: - Bachelor’s degree in computer science, information systems, or equivalent experience. - Relational DB experience at scale: administration, data modeling, query optimization - Experience with relational databases (PostgreSQL a strong plus!) - Experience as a technical support professional with external customers. - Strong aptitude to understand and learn new software products. - Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience. OTHER THINGS THAT WILL HELP: - Be familiar with TimescaleDB! You should download and test it out before you interview: - Familiarity with broad cloud computing concepts and experience with AWS, GCP, and Azure. - Experience with Relational databases, NoSQL databases, and data modeling tools. - Familiarity with PostgreSQL, including best practices, Query Plan analysis, backup/restore, migrations, etc - A strong sense of curiosity and a willingness to wade into the unknown and learn as you go. OUR COMMITMENT: - We respond to every applicant. - We review applications fairly and objectively, and shortlist based on relevant skills and experience. - We ensure clear and timely communication throughout your candidate journey. - We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization. ABOUT TIGER DATA🐯 https://www.tigerdata.com/about Tiger Data, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale. Backed by $180 million from top-tier investors, Tiger Data is building the new standard for data infrastructure, built on PostgreSQL, designed for the future. 👉 👉 Want to get a feel for how we work and what we value? Check out our blog post: What It Takes to Thrive at Tiger Data https://www.timescale.com/blog/what-it-takes-to-thrive-at-timescale We embrace diversity, curiosity, and collaboration. Whether debating the perfect chicken nugget crunch 🍗, sharing workout routines 💪, or discussing your favorite plants 🌱 and pets 🐾, you'll find your community here. OUR TECH STACK: We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics. Learn more at https://www.tigerdata.comwww.tigerdata.com http://www.tigerdata.com or follow us on Twitter https://twitter.com/TigerData@TigerDatabase https://x.com/TigerDatabase WHAT WE OFFER: (Please note that benefits may vary based on country.) - Flexible PTO and comprehensive family leave - Fridays off in August 😎 - Fully remote opportunities globally - Stock options for long-term growth - Monthly WiFi stipend - Professional development and educational resources 📚 - Premium insurance options for you and your family (US-based employees) Ready to join the future of PostgreSQL? We can’t wait to meet you. 🚀🐯