Customer Value Architect - USA (San Francisco)

About the company

Neara offers a physics-enabled digital twin platform that helps utilities and infrastructure owners model, analyse and optimise their grids in 3D.

About this role

Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara. We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure. By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future. Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe. Neara is excited to enable one of its greatest growth opportunities with the hiring of a Customer Value Architect. The Customer Value Architect will work directly and closely with our highest value customers to drive the adoption, value definition and validation, and broader adoption of the Neara platform. We are looking for individuals with strong technical curiosity, an active enjoyment of customer engagement and navigation, and an ability to translate Neara solutions into quantifiable ROI for our most valuable users. This position requires an appetite to become proficient in the industries we serve, the solutions we provide, and the value they create for customers. WHAT YOU WILL DO - Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers. - Work directly and closely with customers, including meaningful time on-site with customers to: - Drive and embed the use of the Neara platform by customers, including enabling the customer’s ability to proficiently use the platform to ensure customer ease of adoption and use throughout their organisation. - Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and are delivering on identified business outcomes. - Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance. - Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside the core Neara scope. - Collaborate with customers to define and deliver business cases and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews. - Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve. - Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency. - Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks. - Design and deliver focused training sessions and workshops aligned with customer goals and workflows - Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities. WHO YOU ARE - Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization. - Familiarity with enterprise software platforms and deployments. - Experience in software engineering or other relevant technical experience. - Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities. - Strong communication skills, you can explain complex topics clearly. - Strong critical thinking capabilities, you can translate back from customer outcomes to technical solutions. - Strong external stakeholder engagement skills, including the ability to build trusted relationships. - A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities. - Skilled in programming, data integration, and utilizing tools like macros and various software languages to create tailored solutions - Experience within infrastructure, and specifically the energy sector, is a plus but not essential. - Willing to travel monthly. WHAT WE ARE OFFERING YOU - Competitive salary + ESOP. - Significant career development and growth opportunities. - Highly meritocratic, non-bureaucratic, and low ego work culture. - The opportunity to work on complex, meaningful products and real-world problems. - The opportunity to play a direct, critical role in the trajectory of a high-growth company. Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply. Please note that you will require current and unrestricted working rights to be considered for the role. Unfortunately, we are not in a position to offer visa sponsorship at this time. No agencies or third-party service providers, please. #LI-BH1 #LI-DNP