Customer Support Engineer
Company hidden until unlock
- Work model
- Onsite
- Location
- Munich
- Posted
- 5d ago
typescriptpythonreactpostgres
Company hidden until unlock
ABOUT THE ROLE This is a technical customer support role at a Y Combinator-backed AI sales automation startup, sitting at the intersection of product, engineering, and customers. You'll own production issue resolution end-to-end — from investigation to fix — while also designing AI-driven workflows that make support faster and smarter. The work directly shapes reliability for customers who depend on the platform for core business operations. WHAT YOU'LL DO - Investigate and reproduce production issues across the product, data layer, integrations, and workflows. - Dive into logs, databases, customer examples, and the codebase to identify root causes. - Own technical resolution end-to-end, including writing fixes directly when possible. - Communicate clearly with customers to understand problems and ensure they feel supported throughout. - Design and deploy AI agents that automate customer interactions and accelerate issue resolution. - Operate and manage AI agent teams that assist investigation and flag when core engineering input is needed. - Produce clear technical write-ups for escalations, including reproduction steps and relevant data. - Document recurring issues, build internal playbooks, and propose product or process improvements. - Collaborate closely in person with engineering and product as the team scales. WHAT WE'RE LOOKING FOR - At least 1 year of experience in full-stack software engineering delivering production-grade code. - Hands-on experience with React, TypeScript, Python, and PostgreSQL in a full-stack environment. - Demonstrated ability to debug end-to-end across logs, databases, APIs, and unfamiliar codebases. - Experience owning technical customer resolution, including investigation, reproduction, and cross-team coordination. - Experience designing or deploying AI-assisted support workflows or AI agents for automation. - Comfortable communicating technical issues and resolutions to customers or non-technical stakeholders. - Experience documenting recurring issues and creating internal playbooks or runbooks. - Background in a startup or small-team environment with close collaboration across customers, product, and engineering is a plus. - German proficiency at B2 level or above is required; strong English is also required for international collaboration. - Based in Munich or willing to relocate — on-site collaboration is a core part of this role. LOCATION On-site in Munich, Bavaria, Germany. Relocation to Munich is required. No visa sponsorship is available.