Customer Success Implementation Engineer

About this role

<p>Location: Veszprém, Hungary (In-person) or Hungary (Hybrid/Remote)<br>Type: Full-time</p> <p>&nbsp;</p> <p>We are seeking a highly skilled <strong>Customer Success Implementation Engineer</strong> to join our dynamic team. This role is pivotal in ensuring our customers achieve successful implementations of Strivacity’s CIAM solutions while delivering exceptional customer experiences. You will act as a trusted technical advisor, working closely with customers to deploy, integrate, and optimize our platform.</p> <h3><strong>Key Responsibilities</strong></h3> <h4><strong>Implementation and Integration</strong></h4> <ul> <li>Lead the technical implementation of Strivacity’s CIAM solutions for customers, ensuring seamless integration with their existing systems.</li> <li>Collaborate with customers to define implementation goals, timelines, and success criteria.</li> <li>Provide hands-on assistance in configuring and deploying Strivacity solutions, including API integrations, SSO, and user management workflows.</li> </ul> <h4><strong>Technical Support and Troubleshooting</strong></h4> <ul> <li>Serve as the primary technical point of contact during the implementation phase.</li> <li>Identify, troubleshoot, and resolve technical issues promptly and effectively.</li> <li>Escalate complex issues to internal engineering teams while maintaining customer communication.</li> </ul> <h4><strong>Customer Success Enablement</strong></h4> <ul> <li>Conduct training sessions and workshops to educate customers on best practices for using Strivacity’s platform.</li> <li>Provide technical documentation, guides, and recommendations tailored to customer environments.</li> <li>Act as a customer advocate within Strivacity, relaying feedback to product and engineering teams.</li> </ul> <h4><strong>Collaboration and Communication</strong></h4> <ul> <li>Bias toward action</li> <li>Partner with Customer Success Managers to ensure alignment on customer objectives and progress.</li> <li>The highest attention to detail</li> <li>Must possess a high level of professionalism and demonstrate a track record of delivering excellent customer service.</li> <li>Work closely with internal teams to improve implementation processes and customer satisfaction.</li> <li>Maintain accurate and detailed records of customer interactions, issues, and solutions.</li> </ul> <h4><strong>Technical Skills</strong></h4> <ul> <li>Strong understanding of</li> <ul> <li>HTTP protocol and network traffic analysis in browser</li> <li>using a REST APIs from code</li> <li>HTML5, CSS</li> <li>Web security, typical web vulnerabilities</li> </ul> <li>Knowledge of protocols such as&nbsp; OIDC, Auth2, and SAML2</li> <li>Experience with cloud computing &amp; infrastructure such as&nbsp;</li> <ul> <li>Kubernetes</li> <li>Helm</li> </ul> <li>Programming experience with Javascript/Typescript and Node.JS a plus</li> </ul>