Customer Success Engineer

About this role

<h4><span style="font-size: 12pt;"><strong>Location: East Coast, US (Remote)</strong></span></h4> <h3><strong>Big Ideas. Real People.</strong></h3> <p>At Orca, in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, has quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you’re ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod.</p> <p>We’re looking for driven and talented people like you to join our CS team and our mission to change the future of cloud security. <strong>Ready to dive in and swim with our pod?&nbsp;</strong></p> <h3><strong>Highlights:</strong></h3> <ul> <li><strong>High-growth: </strong>Over the past seven years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.</li> <li><strong>Disruptive innovation:</strong> Our founders saw that traditional security didn’t work for the cloud, so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.&nbsp;</li> <li><strong>Well-capitalized:</strong> With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.&nbsp;</li> <li><strong>Respectful and transparent culture:</strong> Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.</li> </ul> <h3></h3> <h3><strong>About the Role:</strong></h3> <p>As a <strong>Customer Success Engineer</strong> for Strategic Accounts, you’ll be the technical quarterback for Orca’s largest and most complex customers. You’ll partner closely with executives, architects, and security teams to ensure they unlock the full value of the Orca Platform, driving adoption, expanding use cases, and shaping long-term cloud security strategies.</p> <p>You’ll combine deep technical expertise with strategic relationship management, serving as the bridge between our customers and Orca’s product, engineering, and go-to-market teams. From on-site visits to executive workshops, you’ll ensure customers achieve measurable outcomes and see Orca as a critical part of their cloud security transformation.</p> <h3></h3> <h3><strong>What You'll Do:</strong></h3> <ul> <li>Serve as the trusted technical advisor for Orca’s most strategic customers.</li> <li>Lead customer visits, executive briefings, and technical workshops to accelerate adoption and strengthen relationships.</li> <li>Drive deployment, expansion, and operational excellence through architecture reviews and best practice guidance.</li> <li>Collaborate with customer stakeholders to align cloud security goals, compliance initiatives, and risk reduction strategies.</li> <li>Partner with Customer Success Managers to design and execute tailored success plans tied to business outcomes.</li> <li>Identify and remove technical blockers while advocating for customer needs across Product, Support, and Engineering.</li> <li>Present platform value and innovation in executive-level business reviews.</li> <li>Collaborate with Sales on renewals, expansions, and long-term strategic growth.</li> <li>Provide insights and feedback to influence Orca’s product roadmap and customer experience.</li> </ul> <h3></h3> <h3><strong>What We're Looking For:</strong></h3> <ul> <li>5+ years in customer-facing technical roles (CSE, TAM, Solutions Architect, or DevOps/Security Engineer).</li> <li>Proven experience with enterprise cloud environments (AWS, Azure, GCP).</li> <li>Hands-on knowledge of Kubernetes, containers, and CI/CD pipelines.</li> <li>Strong understanding of cloud security architecture and the CNAPP ecosystem.</li> <li>Proficiency in scripting, automation, and API integrations.</li> <li>Exceptional communication and consulting skills—able to engage both technical teams and C-level executives.</li> <li>A passion for helping customers operationalize security at scale and deliver measurable value.</li> <li>Bonus: Experience with IaC (Terraform) or Kubernetes certifications (CKA/CKAD/CKS).</li> </ul> <h3></h3> <h3><strong>What We Offer:&nbsp;</strong></h3> <ul> <li>Competitive salary, commission, and equity package.</li> <li>Discounted medical, dental, and vision benefits with significant employer contribution.</li> <li>Benefits coverage starting on your first day of employment.</li> <li>Generous PTO with U.S. holidays observed and flexible hybrid &amp; remote work environments.</li> <li>Your choice of Mac or Windows laptop.</li> <li>Work-from-home stipend to be used in your first month of employment.</li> <li>Monthly reimbursement for cell phone and for home internet.</li> <li>The chance to collaborate with a team of talented global colleagues all around the world.</li> </ul> <p><em>Annual Salary range: $110,000-$130,000 base salary and $30,000-$40</em><em>,000 performance-based commissions. This represents the typical salary range for this position based on experience, skills, and other factors.</em></p> <p><em>This position is open until filled. Applications will be accepted on an ongoing basis.</em></p> <p><em>Orca Security is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.</em></p>