Customer Solutions Engineer – Payments

About this role

<h3>About Zuora</h3> <p>At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.</p> <p>We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.</p> <h3>&nbsp;</h3> <h3>The Opportunity</h3> <p>As a Customer Solutions Engineer – Payments, you will partner closely with Account Executives to help customers modernize their payment strategies. You’ll engage with technical and business stakeholders to understand their payment architecture, identify opportunities for improvement, and demonstrate how Zuora can help optimize payment performance while reducing complexity.</p> <p>This is a highly consultative role requiring deep expertise in enterprise payments and the ability to connect technical capabilities to measurable business outcomes.</p> <ul> <li>Serve as Zuora’s payments subject matter expert throughout the sales cycle.</li> <li>Partner with Account Executives to identify and develop opportunities within existing and prospective enterprise customers.</li> <li>Lead discovery sessions focused on payment architecture, gateway strategy, authorization performance, global expansion, and operational efficiency.</li> <li>Design solution architectures that support flexible payment ecosystems across multiple payment providers, gateways, processors, and payment methods.</li> <li>Deliver compelling technical presentations, demonstrations, workshops, and architecture reviews tailored to executive, business, and technical audiences.</li> <li>Advise customers on best practices for payment orchestration, intelligent routing, payment optimization, tokenization, payment resilience, and global payment acceptance.</li> <li>Collaborate with Product Management, Product Marketing, Partnerships, and Engineering to represent customer requirements and influence future product capabilities.</li> <li>Develop reusable solution assets, reference architectures, and technical enablement materials to scale payments expertise across the organization.</li> <li>Support strategic RFPs, proof-of-concepts, and complex enterprise evaluations.</li> </ul> <h3>&nbsp;</h3> <h3>About You</h3> <h3><strong>Required Qualifications</strong></h3> <ul> <li>5+ years of experience in Solutions Engineering, Sales Engineering, Solution Consulting, or Solutions Architecture supporting enterprise software.</li> <li>Deep domain expertise in enterprise payments gained through experience with a Payment Service Provider (PSP), payment gateway, payment orchestration platform, payment processor, or related payments technology company.</li> <li>Strong understanding of payment ecosystems, including PSPs, gateways, acquirers, processors, card networks, payment rails, embedded payments, digital wallets, and alternative payment methods at global scale.</li> <li>Experience designing and discussing complex payment architectures for enterprise high volume B2C / B2SMB customers.</li> <li>Knowledge of payment optimization strategies, including intelligent routing, authorization optimization, tokenization, payment recovery, and payment resilience.</li> <li>Familiarity with REST APIs, webhooks, and modern integration patterns.</li> <li>Outstanding presentation, communication, and customer-facing consulting skills.</li> <li>Ability to translate complex technical concepts into clear business value for executive audiences.</li> </ul> <h3><strong>Preferred Qualifications</strong></h3> <ul> <li>Experience supporting global enterprise customers across multiple industries.</li> <li>Knowledge of subscription business models and recurring billing.</li> <li>Experience integrating payments with billing, ERP, CRM, or commerce platforms.</li> <li>Familiarity with PCI DSS, PSD2/SCA, and global payment regulations.</li> <li>Experience working with SaaS platforms and cloud-based enterprise applications.</li> </ul> <h2>&nbsp;</h2> <h3>About the Team</h3> <p>You’ll play a key role in shaping how enterprise businesses modernize their payment infrastructure while working alongside industry-leading teams in monetization, billing, and finance. As payment strategies continue to evolve, you’ll help customers unlock new opportunities to improve revenue performance, expand globally, and deliver exceptional customer experiences.</p> <h3>&nbsp;</h3> <h3>Benefits</h3> <p>Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:</p> <ul> <li>Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs</li> <li>Medical, dental, and vision insurance</li> <li>Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break</li> <li>Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)</li> <li>Learning &amp; development stipend to support ongoing growth</li> <li>Opportunities to volunteer and give back, including charitable donation matching where available</li> <li>Mental wellbeing resources and support</li> </ul> <p><em>*Benefits may vary by location; details will be shared during the interview process</em></p> <p>#ZEOLife at Zuora</p> <p>ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:</p> <ul> <li>Collaborate deeply across teams and regions</li> <li>Learn constantly and iterate often</li> <li>Build an inclusive, high-performance culture where people feel inspired, connected, and valued</li> </ul> <h4>Our Commitment to an Inclusive Workplace</h4> <p>Think, be and do you.<br>At Zuora