Customer Solution Engineer - Quote to Cash

About this role

<h3><strong>About Zuora</strong></h3> <p>At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.</p> <p>We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.</p> <p>&nbsp;</p> <h3><strong>The Opportunity</strong></h3> <p>Zuora is the leader in monetization for subscription and usage-based businesses. On our strategic customer team, Solutions Engineers partner with Account Executives to <strong>win technical decisions</strong> on enterprise deals — and stay close to customers after the sale for adoption and expansion.<br><br>This is a <strong>hands-on</strong> role: you’ll design, build and demo solutions, run POCs when the deal requires it (APIs, data, integrations), and remain close to customers post sale in a strategic capacity.<br><br></p> <p>In this role, you will:</p> <ul> <li>Partner with AEs on enterprise sales cycles: discovery, solution design, demos, and technical wins</li> <li>Scope <strong>quote-to-cash</strong> solutions across billing, CPQ, and revenue — including subscription and <strong>usage-based</strong> pricing where relevant</li> <li>Build tailored demos and proofs of concept aligned to customer requirements</li> <li>Present to technical and business stakeholders, including senior leadership</li> <li>Support technical health on assigned accounts and surface expansion opportunities</li> <li>Collaborate with Product, Services, Support, and partners; contribute to RFPs and customer events as needed</li> <li>Travel within your territory when required</li> </ul> <h3><strong><br>About You</strong></h3> <div><strong>Required</strong></div> <ul> <li><strong>5+ years</strong> in Sales Engineering, Presales, Solution Consulting, or Solution Architecture on <strong>enterprise B2B SaaS</strong> deals</li> <li>Demonstrated <strong>hands-on</strong> technical aptitude — you can configure, integrate, and build (not demo-only)</li> <li>Experience in <strong>at least one</strong> of: billing/subscription platforms, quote-to-cash, ERP/finance systems, or revenue operations — <strong>Zuora experience not required</strong></li> <li>Strong communication with engineers, finance, and business buyers</li> </ul> <div><br><strong>Preferred</strong></div> <ul> <li>Usage-based or consumption billing (metering, rating, mediation)</li> <li>Telecom or other high-volume usage models</li> <li>AI or usage-heavy product monetization</li> <li>Structured deal methodology (e.g. MEDDIC)</li> <li>Bachelor's degree or equivalent practical experience.</li> </ul> <h3>&nbsp;</h3> <h3><strong>About the Team</strong></h3> <p>You will be part of a team focused on winning and expanding complex enterprise quote-to-cash opportunities by combining technical depth, business acumen, and customer partnership.</p> <p>This team works closely across Account Executives, Product, Solutions, partners, and customer stakeholders to:</p> <ul> <li>Solve complex monetization and billing challenges</li> <li>Deliver tailored technical strategies, demos, and proofs of concept</li> <li>Support customers from pre-sales through post-sale technical health and adoption</li> <li>Surface customer insight that shapes roadmap and solution direction</li> <li>Help customers scale modern consumption and AI-native business models</li> </ul> <p>This is a highly collaborative environment for someone who wants to go beyond standard demos and play a meaningful role in shaping solution architecture, customer outcomes, and long-term growth.</p> <p>&nbsp;</p> <h3><strong>Benefits</strong></h3> <p>Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:</p> <ul> <li>Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs</li> <li>Medical, dental, and vision insurance</li> <li>Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break</li> <li>Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)</li> <li>Learning &amp; development stipend to support ongoing growth</li> <li>Opportunities to volunteer and give back, including charitable donation matching where available</li> <li>Mental wellbeing resources and support</li> </ul> <p><em>*Benefits may vary by location; details will be shared during the interview process</em></p> <p>&nbsp;</p> <p><strong>#ZEOLife at Zuora</strong></p> <p>ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:</p> <ul> <li>Collaborate deeply across teams and regions</li> <li>Learn constantly and iterate often</li> <li>Build an inclusive, high-performance culture where people feel inspired, connected, and valued</li> </ul> <h4><strong>Our Commitment to an Inclusive Workplace</strong></h4> <p>Think, be and do you.<br>At Zuora, different perspectives, experiences, and contributions matter — everyone counts.&nbsp;</p> <p>Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.</p