Customer Solution Engineer

About this role

<p><strong>About Zuora</strong></p> <p>At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.</p> <p>We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.</p> <p><strong>The Opportunity</strong></p> <ul> <li>Act as a hands-on technical advisor for your customers, helping them design Zuora solutions through configurations, workflows, API integrations, and your expertise of data models.</li> <li>Own the technical relationships with a deep understanding of customer needs and constraints&nbsp;</li> <li>Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries</li> <li>Secure technical wins by differentiating Zuora against the competition, handle technical objections and mitigate any concerns that might block a deal from closing</li> <li>Use SQL and data analysis to problem solve customer questions, validate data structures, and support reporting needs.</li> <li>Guide customers in designing and demoing solutions for subscription management, billing, and revenue recognition that positively impact pain points and ROI</li> <li>Partner with Product and Engineering teams, bringing forward technical use cases and product feedback that influence Zuora’s roadmap to align with Customer’s needs.</li> <li>Establish and maintain business process flows, system architecture diagrams,, and maintain core project management assets to ensure long-term technical health.</li> <li>Educate customers on best practices through custom solution-specific training and ongoing technical advisory sessions.</li> <li>Serve as a bridge between business goals and technical execution, ensuring solutions meet requirements and drive measurable outcomes.</li> <li>Own adoption and the technical health of the customer</li> <li>Deliver product demonstrations and technical presentations to an executive audience and articulate how Zuora’s platform will allow their business to succeed and grow</li> <li>Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries</li> </ul> <p><strong><br>About The Team</strong></p> <p>We are looking for a Customer Solution Engineer to join our team!</p> <p>The Customer Solution Engineer (CSE) is both a hands-on technical advisor and a trusted strategic partner for our customers. You’ll dive deep into the Zuora platform to become an expert, while also guiding customers on how to best architect and scale their subscription business.</p> <p>You’ll balance technical problem-solving with strategic advisory, collaborating with cross-functional teams to ensure solutions are both technically sound and aligned with business goals.</p> <p>Your background in Order to Cash, enterprise integrations, and financial or revenue systems will be critical as you advise customers on best practices, troubleshoot complex challenges, and shape and demo solutions that drive measurable success.</p> <p>As a CSE, you’ll partner closely with executives and technical teams alike, leveraging your technical depth, communication skills, and business acumen to build long-term relationships and establish yourself as a trusted advisor.</p> <p>If you’re passionate about solving complex Order to Cash challenges and excited to help customers succeed in the Subscription Economy®, we’d love to have you on the team.</p> <p>This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.</p> <p><strong><br>About You</strong></p> <ul> <li>Preferred 3–5 years of hands-on SaaS/enterprise application experience, ideally with ERP, CRM, Billing, or Revenue platforms (e.g., Salesforce, NetSuite, Workday).</li> <li>Excellent communication and relationship skills — able to work comfortably with both executives and technical teams.</li> <li>Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.</li> <li>Ability to manage multiple projects and customers in a fast-paced environment while maintaining a focus on technical excellence and customer outcomes.</li> <li>Proficiency with SQL (joins, data validation, troubleshooting) and experience with APIs (REST/SOAP) — able to design, test, and debug integrations.</li> <li>Background in computer engineering, software engineering, solution architecture, or technical consulting with a strong desire to stay close to the technology.</li> <li>Familiarity with object-oriented programming languages or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus.</li> </ul> <h3>Benefits</h3> <p>Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:</p> <ul> <li>Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs</li> <li>Medical, dental, and vision insurance</li> <li>Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break</li> <li>Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)</li> <li>Learning &amp; development stipend to support ongoing growth</li> <li>Opportunities to volunteer and give back, including charitable donation matching where available</li> <li>Mental wellbeing resources and support</li> </ul> <p>#ZEOLife at Zuora</p> <p>ZEOs (our employe