Customer Happiness Engineer (Monday to Friday, 2pm to 11pm)

About this role

Join an innovative and diverse team revolutionizing one of the biggest industries in the world! HiOperator's mission is to elevate the customer-service experience by giving excellent tools to the agents who make things happen. We are People Talking to People! With tightly built automation, our one-stop platform puts people and tech in the right places, minimizing tedious tasks for you and maximizing quality production for our clients. Your human perspective and judgment are applied where they’re most effective—and critical. Our momentum has been strengthening steadily since 2020, and we seek motivated individuals to help us build a revolutionary standard of service in our Dallas office. We look forward to having you try your hand at joining our tight-knit, collaborative team, where you'll use cutting-edge software, learn a ton, and have some fun along the way! Your key priorities : Solve customers’ problems, via email/chat for a variety of clients. Achieve key standards in customer satisfaction and performance. Work closely with leaders to improve our software and operations. You're a great match if you: Excel in a high-standards , fast-paced environment. Type 40+ wpm with 99% accuracy! Are dependable : you show up ready to roll every day! Are a quick learner – our agents serve multiple clients, with evolving policies and procedures. Take ownership in solving problems. Are tech-savvy and comfortable using the Google Workspace suite. Read, comprehend, and write in English. Shift Options: Monday to Friday, 2pm to 11pm You can expect: Opportunity for growth at a rapidly growing startup Performance-based, people-oriented workplace Benefits : Medical, dental, and vision benefits Free parking Free onsite gym Fantastic 19th-floor view, with an awesome break room! Visit us to learn more! https://www.hioperator.com This is not a remote position; our team works in the office! Job Type: Full-time Pay: $17.00 per hour Job offers are contingent on a satisfactory background check as permitted by law. Any falsification of your application or any other hiring materials is grounds for rescinding an offer or termination of employment. HiOperator is an equal opportunity employer (EOE), and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. HiOperator uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify , including your rights and responsibilities, please visit www.dhs.gov/E-Verify . Please note: We will never invite you to join a Google Hangout or similar resources, ask you to purchase your own equipment, or make you pay a fee to apply, and we will never send you an email from a third-party email service such as Yahoo or Gmail. If you are suspicious of a job posting, please verify that the posting is also listed on our official website.