Customer Engineer
Company hidden until unlock
- Work model
- Onsite
- Location
- Berlin
- Posted
- 5d ago
typescriptpythonreactnode.jspostgresllm
Company hidden until unlock
ABOUT THE ROLE This is a technical customer-success role embedded in a fast-moving AI voice platform team. You'll work at the intersection of engineering and customer outcomes — helping businesses deploy and get the most out of an AI-driven product while channelling real-world feedback back into the platform. WHAT YOU'LL DO - Provide hands-on technical guidance to help customers deploy, configure, and optimise the platform. - Troubleshoot Postgres-backed data workflows and full-stack code (TypeScript, React, Node, Python) alongside customers. - Advise customers on prompting strategies and related AI workflows to unlock value. - Build strong customer relationships and serve as the technical liaison between customers and internal product and engineering teams. - Gather, synthesise, and communicate customer feedback to drive product improvements and better documentation. WHAT WE'RE LOOKING FOR - 2+ years of software engineering experience with demonstrable business impact through written code. - Hands-on familiarity with PostgreSQL, including experience troubleshooting data workflows. - Proficiency with TypeScript, React, Node.js, and Python. - Prior customer-facing experience in a software or SaaS context. - Ability to guide customers on prompting and AI/LLM-related workflows. - Strong written and verbal communication skills, with the ability to bridge technical and non-technical stakeholders. - Solid computer-science fundamentals. - Genuine interest in AI-native products and a collaborative, pragmatic approach to problem-solving. LOCATION On-site in Berlin, Germany. Visa sponsorship is available.