Customer Engineer, APAC

About this role

<div class="content-intro"><p>Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.&nbsp;</p> <p>Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, <a href="https://www.linkedin.com/in/pingwu/">Ping Wu</a>, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.</p> <p>Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.</p></div><h2><span style="font-size: 10pt;">About the Role:</span></h2> <p class="isSelectedEnd"><span style="font-size: 10pt;">As a <strong>Customer Engineer, APAC</strong> at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers across the Asia-Pacific region. You'll combine strong software engineering skills with expertise in customer experience, contact center infrastructure, cloud technologies, chat and voice platforms, and automation to help customers successfully deploy and scale Cresta.</span></p> <p class="isSelectedEnd"><span style="font-size: 10pt;">Working closely with Solution Architects, Implementation Managers, Customer Success Managers, and Engineering, you'll own the technical execution of customer integrations and help ensure Cresta works seamlessly within complex enterprise environments.</span></p> <p class="isSelectedEnd"><span style="font-size: 10pt;">You'll partner directly with technical stakeholders across APAC, navigating different customer environments, business requirements, and deployment needs. This role is ideal for someone who enjoys being hands-on technically while also building trusted relationships with customers.</span></p> <p class="isSelectedEnd"><span style="font-size: 10pt;">As Cresta continues to grow across APAC, you'll also help identify opportunities to expand the value we deliver within existing customers and shape how we scale our technical customer engagement in the region.</span></p> <p class="isSelectedEnd"><span style="font-size: 10pt;">Join our team of AI and ML experts and help transform the future of work with Cresta's innovative solutions.</span></p> <h2><span style="font-size: 10pt;">Responsibilities:</span></h2> <ul data-spread="false"> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Execute integration designs and project plans developed in partnership with Implementation Managers, Solution Architects, and other stakeholders.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Design, build, and deploy applications using Cresta SDKs, libraries, and APIs.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Integrate Cresta solutions with enterprise contact center voice, chat, and digital platforms.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Develop and maintain integrations using technologies including <strong>Go, Python, and JavaScript</strong>.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Participate in testing, troubleshooting, deployment, and ongoing maintenance of Cresta products and customer integrations.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Partner with Customer Success Managers to triage and resolve technical issues, collaborating closely with Cresta Engineering when deeper product or platform expertise is required.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Build strong relationships with customer technical stakeholders and serve as a trusted technical partner throughout implementation and expansion.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Manage multiple customer projects and technical workstreams simultaneously.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Identify opportunities to simplify integrations, improve customer outcomes, and expand Cresta's impact within customer environments.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Collaborate across teams and geographies to share learnings and help develop scalable implementation practices for APAC.</span></li> </ul> <h2><span style="font-size: 10pt;">Qualifications We Value:</span></h2> <ul data-spread="false"> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Strong software engineering skills, with hands-on experience in <strong>Go, Python, and/or JavaScript</strong>.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience using <strong>APIs and SDKs</strong> to build integrations and value-added solutions.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience with <strong>AWS and Git</strong>.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience with contact center and customer experience technologies such as <strong>Amazon Connect, Genesys, Five9, NICE, Salesforce, or similar platforms</strong> is highly desirable.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience working with enterprise customers and complex technical environments.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Ability to troubleshoot across applications, APIs, cloud infrastructure, and third-party systems.</span></li> <li style="font-size: 10pt;"><span style="fo