Associate Principal Resident Engineer

About this role

<div class="content-intro"><p><span class="TextRun SCXW107525881 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW107525881 BCX8">At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are&nbsp;</span><span class="NormalTextRun SCXW107525881 BCX8">immediately</span><span class="NormalTextRun SCXW107525881 BCX8">&nbsp;at risk.&nbsp;</span><span class="NormalTextRun SCXW107525881 BCX8">We are the global leader in&nbsp;</span><span class="NormalTextRun SCXW107525881 BCX8">xOT</span><span class="NormalTextRun SCXW107525881 BCX8">&nbsp;cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand&nbsp;</span><span class="NormalTextRun SCXW107525881 BCX8">what is</span><span class="NormalTextRun SCXW107525881 BCX8">&nbsp;at stake</span><span class="NormalTextRun SCXW107525881 BCX8">. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.</span></span><span class="EOP Selected SCXW107525881 BCX8" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":120,"335559739":160,"335559740":360}">&nbsp;</span></p></div><p><strong><span data-contrast="auto">About the Role</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> <br></span><span data-ccp-props="{}"><span class="TextRun SCXW7925914 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW7925914 BCX8">This role interfaces with the client directly and </span><span class="NormalTextRun SCXW7925914 BCX8">is responsible for</span><span class="NormalTextRun SCXW7925914 BCX8">&nbsp;planning, scoping, and implementing the Dragos Platform in customer environments. Be part of a hands-on and onsite team at power plants, substations, manufacturing floors, and refineries (to name a few), while performing installations and&nbsp;</span><span class="NormalTextRun SCXW7925914 BCX8">assisting</span><span class="NormalTextRun SCXW7925914 BCX8">&nbsp;our customer partners in monitoring and safeguarding their infrastructure.</span></span><span class="EOP SCXW7925914 BCX8" data-ccp-props="{}">&nbsp;</span></span></p> <p><span data-ccp-props="{}"><span class="EOP SCXW7925914 BCX8" data-ccp-props="{}"><strong>*This is an onsite role located in Dammam, Saudi Arabia*</strong></span></span></p> <p><strong><span data-contrast="auto">Responsibilities</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases and success criteria</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Works closely with client’s teams on network architecture, sensor placement, and integrations for the deployment of new sensors; coordinate and conduct deployments</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Partner with client’s teams to refine applicable use cases and Dragos platform objectives</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Tune and&nbsp;optimize&nbsp;Dragos platform to meet defined customer objectives</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Develop content and build foundational workflows based on client use cases and value proposition</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Monitor the health of the Platform solution to ensure continuous Platform availability and continuously tune and&nbsp;optimize&nbsp;the Dragos Platform</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Coordinate upgrades, patches, and other configuration changes to the Platform solution</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Provide knowledge transfer and training to enable key stakeholders, document processes</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Provide troubleshooting and break/fix support for the Platform, manage escalations</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Communicate roadmap of upcoming features and content with the client and conduct new release feature walkthroughs as needed</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Continually&nbsp;solicit&nbsp;client feedback on feature requests and improvements</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Coordinate and collaborate with other Dragos teams/services (Intel, Threat Hunting)</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Identify&nbsp;opportunities for other Dragos products and services</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="auto">Qualifications</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">3+ years of ICS/OT experience, Cybersecurity experience a plus</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Networking experience – Strong knowledge of IP networks, OSI model, Purdue model, and ICS protocols</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Experience with Linux (command line), Docker, scripting languages (python