AI & Automation Team Lead / Specialist

About this role

<div class="content-intro"><p></p> <p><strong>About Agoda</strong></p> <p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.&nbsp;&nbsp;</p> <p>&nbsp;</p> <p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p> <p>&nbsp;</p> <p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p></div><p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">The Opportunity</span></span></strong><span data-ccp-props="{"335557856":16777215,"335559738":240}">&nbsp;</span></p> <p><span data-contrast="none">We are looking for a hands-on&nbsp;</span><strong><span data-contrast="none">Team Lead/Specialist&nbsp;AI &amp; Automation</span></strong><span data-contrast="none">&nbsp;to lead the discovery, design, and delivery of automation solutions across Finance and FinTech.</span><span data-ccp-props="{"335557856":16777215,"335559738":240}">&nbsp;</span></p> <p><span data-contrast="none">You will combine code, low-code, no-code, APIs, workflow tools, RPA, and AI to improve how data and work move through business processes. This role will own a major automation workstream or a small set of related solutions, from discovery and design through implementation, adoption, and production support.</span><span data-ccp-props="{"335557856":16777215,"335559738":240}">&nbsp;</span></p> <p><span data-contrast="none">As a JC4 Team Lead, you will remain hands-on while coordinating delivery, supporting team members, reviewing solution quality, and keeping stakeholders aligned.</span><span data-ccp-props="{"335557856":16777215,"335559738":240}">&nbsp;</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Key Responsibilities</span></span></strong><span data-ccp-props="{"335557856":16777215,"335559738":240}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Lead the discovery, design,&nbsp;delivery&nbsp;and ongoing&nbsp;maintenance&nbsp;of automation solutions for Finance and FinTech teams,&nbsp;including&nbsp;new&nbsp;initiatives,&nbsp;change requests, process enhancements, production support, incident&nbsp;resolution&nbsp;activities.</span><span data-ccp-props="{"335557856":16777215,"335559738":120,"335559739":120}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Map process and data flows,&nbsp;identify&nbsp;pain points, and recommend suitable solutions using code, low-code, no-code, RPA, APIs, or AI.</span><span data-ccp-props="{"335557856":16777215,"335559738":120,"335559739":120}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Design and develop production-grade solutions and reusable automation components.</span><span data-ccp-props="{"335557856":16777215,"335559738":120,"335559739":120}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Support AI-enabled use cases such as data extraction, classification, workflow routing, reconciliation support, and exception handling.</span><span data-ccp-props="{"335557856":16777215,"335559738":120,"335559739":120}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Own testing, monitoring, controls, exception handling, documentation, and production support.</span><span data-ccp-props="{"335557856":16777215,"335559738":120,"335559739":120}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">Define success measures and deliver improvements in efficiency, accuracy, straight-through processing, and operational risk.</span><span data-ccp-props="{"335557856":16777215,"335559738":120,"335559739":120}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-