AI & Automation Lead, Customer Operations

About this role

<p><strong><span data-contrast="auto">Do work that matters. </span></strong><span data-ccp-props="{"335559738":240,"335559739":240}">&nbsp;</span></p> <p><strong><span data-contrast="auto">At AlertMedia, </span></strong><span data-contrast="auto"><span data-ccp-props="{}">At AlertMedia, we help organizations protect their people, operations, and brand. Our modern<strong> Risk Intelligence and Response</strong> platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.</span></span></p> <p><strong><span data-contrast="auto">Our core values drive us&nbsp;in&nbsp;our important mission of keeping people safe&nbsp;&amp; informed:&nbsp;&nbsp;</span></strong><span data-ccp-props="{"335559738":240,"335559739":240}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">We’re&nbsp;humans not robots&nbsp;</span><span data-ccp-props="{"335559739":0}">&nbsp;</span></li> <li><span data-contrast="auto">Customers always come first&nbsp;</span><span data-ccp-props="{"335559739":0}">&nbsp;</span></li> <li><span data-contrast="auto">We work better together&nbsp;</span><span data-ccp-props="{"335559739":0}">&nbsp;</span></li> <li><span data-contrast="auto">Simplicity is our strength&nbsp;</span><span data-ccp-props="{"335559739":0}">&nbsp;</span></li> <li><span data-contrast="auto">Our reputation is priceless&nbsp;</span><span data-ccp-props="{"335559739":0}">&nbsp;</span></li> <li><span data-contrast="auto">Hard work pays off</span><span data-ccp-props="{"335559739":0}">&nbsp;</span></li> </ul> <p><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">We’re</span><span data-ccp-parastyle="Normal (Web)"> looking for a highly motivated, execution-focused&nbsp;</span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">AI &amp; Automation Lead, Customer Operations</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">&nbsp;to drive the application of AI within Customer Operations. This role sits at the intersection of strategy, technology, and execution—</span><span data-ccp-parastyle="Normal (Web)">identifying</span><span data-ccp-parastyle="Normal (Web)"> high-impact opportunities, shaping solutions, and delivering measurable outcomes in partnership with the Customer Operations team members. </span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559738":240,"335559739":240,"335559740":240}">&nbsp;</span></p> <p><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">You will </span><span data-ccp-parastyle="Normal (Web)">be responsible for</span><span data-ccp-parastyle="Normal (Web)"> translating real operational pain points into scalable AI-driven solutions, </span><span data-ccp-parastyle="Normal (Web)">leveraging</span><span data-ccp-parastyle="Normal (Web)"> both existing tools and </span><span data-ccp-parastyle="Normal (Web)">new technologies</span><span data-ccp-parastyle="Normal (Web)">. This is not a theoretical or advisory role—</span><span data-ccp-parastyle="Normal (Web)">you’ll</span><span data-ccp-parastyle="Normal (Web)"> be expected to move quickly from idea to implementation, leading initiatives that materially improve efficiency, quality, and customer-facing experiences. </span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559738":240,"335559739":240,"335559740":240}">&nbsp;</span></p> <p><strong><span data-contrast="none">Who&nbsp;you are:&nbsp;</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559738":240,"335559739":240,"335559740":240}">&nbsp;</span></p> <p><span data-contrast="none">This role is ideal for someone who thrives in ambiguity, leads with curiosity, and can independently identify what matters most. You have the technical fluency to bring ideas to life and the interpersonal savvy to move work forward across teams without needing a formal playbook to get started. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559738":240,"335559739":240,"335559740":240}">&nbsp;</span></p> <p><strong><span data-contrast="none">What you get to do every day:</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559738":240,"335559739":240,"335559740":240}">&nbsp;</span></p> <ul> <li><span data-contrast="none">Identify and deeply understand friction points across Customer Operations, and translate them into actionable AI and automation opportunities </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559738":240,"335559739":240,"335559740":240}">&nbsp;</span></li> <li><span data-contrast="none">Evaluate existing internal tools and systems to unlock underutilized capabilities and propose new, high-impact use cases </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559738":240,"335559739":240,"335559740":240}">&nbsp;</span></li> <li><span data-contrast="none">Assess, vet, and recommend external AI technologies; determine whether to buy, build, or adapt </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559738":240,"335559739":240,"335559740":240}">&nbsp;</span></li> <li><span data-contrast="none">Lead end-to-end execution of AI-driven initiatives—from concept through deployment and iteration </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559738":240,"335559739":240,"335559740":240}">&nbsp;</span></li> <li><span data-contrast="none">Drive large-scale transformation projects that improve operational efficiency, scalability, and customer outcomes with formal cross-functional tiger teams to validate use cases before scaling </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559738":240,"335559739":240,"3