Netomi is an AI customer service startup that uses large language models to automate and improve customer support for enterprises.
About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us! About the Role As an Agentic AI Forward Deployment Engineering Lead at Netomi, you will serve as the primary technical and delivery leader responsible for transforming enterprise customer requirements into production-grade Agentic AI solutions. You will partner directly with customers to understand their business processes, design scalable AI-powered workflows, lead end-to-end implementations, and ensure successful deployments that deliver measurable business outcomes. This role sits at the intersection of Solution Architecture, Product, Delivery Management, and AI Engineering. You will own the complete customer deployment lifecycle—from discovery and solution design to implementation, quality assurance, go-live, and continuous optimization. You will work closely with Customer Success, Product, Engineering, Integration Engineers, and QA teams while acting as a trusted advisor to enterprise stakeholders throughout their AI transformation journey.